Cancellation, Rescheduling, and Arrival Policy

(Effective October 1, 2025)

Appointments

All cancellations and rescheduling requests require a minimum of 24 hours' notice.

• Appointments canceled or rescheduled with less than 24 hours' notice will incur a charge equal to 50% of the scheduled service cost.

• Missed appointments (no-shows) without any prior notice will be charged 100% of the service cost.

• Appointments booked within 24 hours of the scheduled service time are subject to the same policy.

Late Arrivals and No-Shows

We understand that unforeseen delays may occur and we strive to accommodate late arrivals whenever possible.

• If you anticipate a late arrival, please contact us immediately so we can assess the possibility of providing the full service or making necessary adjustments.

• We cannot guarantee service availability for clients who arrive late, particularly if it significantly impacts the subsequent schedule.

• Arrivals more than 15 minutes past the scheduled appointment time will be considered a no-show and will be subject to the 100% cancellation charge outlined above.