Booking & Cancellation Policy

(Effective June 1, 2026)

New Clients

We strongly encourage all new clients booking color services to schedule a complimentary consultation with one of our stylists before making an appointment. This allows us to discuss your desired results, ensure the appropriate services are booked, and reserve the necessary time for your visit.

Appointments for first-time clients requiring more than two hours to complete require a $100 deposit at the time of booking. This deposit will be applied toward the cost of your services at your appointment. Please note that in the event of a no-show, the deposit is non-refundable.

Cancellations & Rescheduling

Cancellations and rescheduling require at least 24 hours notice.

If less than 24 hours notice is given, 50% of the scheduled service cost will be charged. Missed appointments without any notice (no-shows) will be charged 100% of the service cost.

Appointments booked within 24 hours of the scheduled time are subject to these same policies.

Late Arrivals

We understand that delays can happen and we'll do our best to accommodate late arrivals.

To better help us manage the schedule, please call ahead if you expect to be late. We cannot guarantee that we'll be able to provide services; especially if your arrival is significantly later than scheduled.

Please note: If you arrive more than 15 minutes past your scheduled appointment time, it will still be considered a no-show and will be subject to the cancellation policy outlined above.